eugenboico Posted July 4, 2005 Report Share Posted July 4, 2005 Ok, I'vew purchased my Network Walkman just recently and had a CD with SS3.1 on it.Installed the software - everything ran real smooth and then.. I just can't find the software to run it. There's no shortcut, no files in the installation folder - nothing.Tried to install it again - same problem. The installation goes smooth (progress bars and stuff) and nothing except a few web links for registration on my hard drive.Did anyone encounter this and how did you fixed it (I hope it can be fixed - otherwise I've just given a $250 gift to SONY... ) Quote Link to comment Share on other sites More sharing options...
D-EJ915 Posted July 5, 2005 Report Share Posted July 5, 2005 Wow, that's idiotic...try downloading it from connect.com, maybe that will work? Quote Link to comment Share on other sites More sharing options...
uri75 Posted July 5, 2005 Report Share Posted July 5, 2005 Actually I've seen some similar problems (if not exact same thing) posted here already. Try the search... Quote Link to comment Share on other sites More sharing options...
eugenboico Posted July 5, 2005 Author Report Share Posted July 5, 2005 So, I'm getting to the core of the problem - I've downloaded the MDCF package and tried to install it from there - and I got an error message when installing the SS itself and th SS add-on.You can see the error in the pic.I've browsed through this forum, but did not see errors like this one.So, does anyone know how to fix it? 'cause I'm really desperate now... Quote Link to comment Share on other sites More sharing options...
Christopher Posted July 5, 2005 Report Share Posted July 5, 2005 Welcome to the forums. Reinstall via the directions in the faq. Quote Link to comment Share on other sites More sharing options...
eugenboico Posted July 6, 2005 Author Report Share Posted July 6, 2005 Hello, Kurisu... thaks for the welcome.I'll try to find the FAQs... Quote Link to comment Share on other sites More sharing options...
Christopher Posted July 6, 2005 Report Share Posted July 6, 2005 http://forums.minidisc.org/index.php?showtopic=8071 Quote Link to comment Share on other sites More sharing options...
eugenboico Posted July 6, 2005 Author Report Share Posted July 6, 2005 I hate to say it... But after following very carefully the instructions, i did not succeed to have it installed. I'll try to reinstall the OS. I hope it'll work as my feeling is that something is wrong with my user profiles - although i've just one user on my win xp pro and it has administrator rights, something tells me that the installation considers it to be not the administrator.I guess a OS reinstall would help...Anyway thanks for bothering. Quote Link to comment Share on other sites More sharing options...
eugenboico Posted July 6, 2005 Author Report Share Posted July 6, 2005 I must say I'm quite frustrated. Quote Link to comment Share on other sites More sharing options...
A440 Posted July 7, 2005 Report Share Posted July 7, 2005 If it's brand new then contact Sony via its website. http://esupport.sony.com/EN/feedback/feedback.htmlYou can do a live chat and maybe they can isolate the problem. Be VERY VERY persistent because you will have to get through a few layers of people who don't have a clue. Quote Link to comment Share on other sites More sharing options...
crazydane67 Posted July 7, 2005 Report Share Posted July 7, 2005 Eugenboico, would you mind posting the result of your os reinstall, i.e. did you get SS to install. I'm having problems installing SS as well and I'm considering reinstalling my os.Cheers. Quote Link to comment Share on other sites More sharing options...
eugenboico Posted July 7, 2005 Author Report Share Posted July 7, 2005 I plan to reinstall the OS during the weekend. So on monday I think I'll have some insight.If I don't manage to sell the player beforehand... It is so frustrating that a state of the art tech fails at a service software level... I own a lot of sony stuff and it's like your friend stealing from you. Argh. Quote Link to comment Share on other sites More sharing options...
A440 Posted July 7, 2005 Report Share Posted July 7, 2005 Before you redo the OS, take a look at this post:http://forums.minidisc.org/index.php?showt...t=0entry62883It looks like something that was running on startup was interfering with his install. Try using msconfig as described in the post and see if that works. Quote Link to comment Share on other sites More sharing options...
eugenboico Posted July 13, 2005 Author Report Share Posted July 13, 2005 The MSCONFIG trick did not work.On the other hand I've crashed my PC while trying to update the bios in hope that it might help install the SS...The livechat with SONY reps did not give any results after numerous attempts, every one of them just ended up saying - The installer works on other computers, so something's wrong with your computer. What is wrong we do not know.Well... I'll try to reinstall the OS this weekend. If this does not work, I'm through with SONY. Quote Link to comment Share on other sites More sharing options...
atawley Posted July 14, 2005 Report Share Posted July 14, 2005 Hi guysI suspect I am having the same problem -- glad to know I am not the only one in the world -- and I am trying to install it on to a Vaio notebook with the original installation of XP Pro and Sony software! Following your progress with interest. Quote Link to comment Share on other sites More sharing options...
eugenboico Posted July 16, 2005 Author Report Share Posted July 16, 2005 So... OS reinstall worked. I could have installed the SS software.Now, I'll be trying to get my music on the net walkman... Quote Link to comment Share on other sites More sharing options...
eugenboico Posted July 17, 2005 Author Report Share Posted July 17, 2005 Ok, the software installed, but now there's another problem - the openmgjbox.exe is not working properly, so the whole SS crashes.So, what I'm going to do next is:1. Recover my pc (come back to the state before reinstalling the OS).2. Put my Network Walkman on sale (and even sell it cheap).3. Buy an I-Pod or an Iriver.4. Try to forget the whole nightmare SONY has put me through.5. Encourage anyone intending to buy a Net Walkman to first try install SS. Quote Link to comment Share on other sites More sharing options...
The Low Volta Posted July 17, 2005 Report Share Posted July 17, 2005 (edited) the openmgjbox.exe error is quite common, just search the sofware support section... there should be a number of solutions present*edit: or so I thought... can't really seem to find references to it myself right now Edited July 17, 2005 by The Low Volta Quote Link to comment Share on other sites More sharing options...
atrain Posted July 17, 2005 Report Share Posted July 17, 2005 http://forums.minidisc.org/index.php?showt...6&mode=threadedrun windows update Quote Link to comment Share on other sites More sharing options...
eugenboico Posted July 17, 2005 Author Report Share Posted July 17, 2005 Thanks for the suggestions, but I've made my decisions.Anyone interested in a 30Gb SONY Net HD player?NW-HD5H - I'll sell it for 50$ less than the best price you find on net. Quote Link to comment Share on other sites More sharing options...
MikeDavis_2 Posted July 20, 2005 Report Share Posted July 20, 2005 I Had the same Problems with it. it can be fixed very easily. (My problem stemed from having a halfway installed openmg module and installing from a disk that came with unit just like you. The first thing you should do to troubleshoot this issue, is to completely uninstall SonicStage. To uninstall SonicStage, you need to open the Control Panel, double-click 'Add/Remove Programs', and click Change/Remove next to SonicStage and OpenMG Secure Module. Once you have done this, clear your computers Temp files.Click Start>Programs>Accessories>System Tools>Disk CleanupThen select the temporary folder and any other files you do not need, and click OK to clear the files. Next:Disable your Norton Internet Security Located in the System Tray (bottom right corner of screen)* Make sure you are disabling the Norton Internet Security. Not Auto Protect. Not Norton Antivirus* If you are not using Norton, disable whatever firewall you are using, excluding the Windows firewall. Delete your cookies (Internet Explorer>Tools>Internet Options>General Tab) Delete your Temporary Internet files. (Internet Explorer>Tools>Internet Options>General Tab)Once this has been completed, please visit www.connect.com to download and install the latest version of SonicStage.(Once your computer reboots, any program that you disabled will be re-enabled.)I'm fixed and up and running!!!!!!!!!!!! Quote Link to comment Share on other sites More sharing options...
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