Sony Himd - International Warranties?

[victorhooi]

heya,

(My apologies if this isn't the right category)

My aunty in Singapore bought a Sony NH-1 for me at the beginning of the year. Anyway, it's been a bit quirky, but I've dealt with it more or less, except now I'm only getting sound out of the left channel.

It's probably a problem with the remote/headphones, but I've also had other weird errors with the device itself, with breaking up tracks, not transferring properly sometimes, corrupting disks, destroying all my groups and putting them all in one forcing me to remake all the groups etc.

Do Sony MD products come with an international warranty? Or do I have to send it back to Singapore? Can I get Sony Australia to send it to Singapore? What are people's experiences with Sony and warranty/repairs/refunds for MD products? (lol...if i'm lucky, maybe Sony Australia will just swap mine for another...chances of that?).

Also, while I'm here, does anybody know where to get those grey MD pouches? (Lost mine).

Thanks,

Victor

[Sefu]

You will have to send it back to Singapore for the warranty to be honoured.

There are very little products that Sony offer international warranty, and if they do it is only for a limited time of 3 months.

[victorhooi]

Fair enough, thanks for the advice.

Also - should I send just the physical unit itself and headphones? Or should I send the entire box with manuals and stuff?

And any idea about the gray pouch?

Also, anybody else had experiences with whether Sony replaces or repairs for these sorts of general problems (eg bad writing to disks).

Thanks,

Victor

[Ishiyoshi]

Fair enough, thanks for the advice.

Also - should I send just the physical unit itself and headphones? Or  should I send the entire box with manuals and stuff?

And any idea about the gray pouch?

Also, anybody else had experiences with whether Sony replaces or repairs for these sorts of general problems (eg bad writing to disks).

Thanks,

Victor

←

You will only need to send the unit itself, its warranty card and a letter explaining the problem. If the warranty is still valid, Sony will replace or fix the problem in question without additional charge. I have my R910's optical unit replaced without additional charge with Sony Japan - the turn around is around 12 days.

Good luck.