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Problem: SonicStage 3.3 (Error: 00005607)

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TalwinHawkins

By TalwinHawkins,
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TalwinHawkins Newbie

TalwinHawkins

Posted
Posted (edited)

I hope im not posting a question thats already been answered but im really struggling.

I just followed you instructions about installing sonicstage from scratch, the whole regedit bit, closing all programs, installing the Inf file in windows etc etc but nothing works.

I follwed your instructions and it DID actually say instalation complete (more than i usually get) and i restarted my computer. when i try to open it i still get the Fabled:

"Cannot find the OpenMG Secure module. Exiting SonicStage (Error code: 00005607)"

Ive tried every version of Sonicstage i can get my grubby hands on and none seem to work. I have succesfully managed to instal it on my Laptop but its incredibly old and very slow so it takes 25-30mins for 1 CD. I just cant seem to instal it on this machine. Anyhelp would be much appreciated.

I am using Microsoft XP Pro

Version 2002

Serice Pack 2

This is according to System in Control panel.

Oh and heres the HiJack this stuff people ask for:

Logfile of HijackThis v1.99.1

Scan saved at 13:19:30, on 06/11/2005

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Ahead\InCD\InCDsrv.exe

C:\WINDOWS\system32\LEXBCES.EXE

C:\WINDOWS\system32\LEXPPS.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\PROGRA~1\Grisoft\AVG Free\avgamsvr.exe

C:\PROGRA~1\Grisoft\AVG Free\avgupsvc.exe

C:\Program Files\Belkin\Bluetooth Software\bin\btwdins.exe

C:\Program Files\F-Secure Internet Security\fswsclds.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\rundll32.exe

C:\PROGRA~1\Grisoft\AVG Free\avgemc.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\WINDOWS\SM1BG.EXE

C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Belkin\Bluetooth Software\BTTray.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\WinRAR\WinRAR.exe

C:\Documents and Settings\Alex Sullivan\Desktop\work\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/...rch/search.html

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customize/...://my.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost

O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll

O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll

O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe

O4 - HKLM\..\Run: [ATIPTA] atiptaxx.exe

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [bluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent

O4 - HKLM\..\Run: [Windows] system.exe

O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG Free\avgcc.exe /STARTUP

O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVG Free\avgemc.exe

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [sM1BG] C:\WINDOWS\SM1BG.EXE

O4 - HKLM\..\RunServices: [Windows] system.exe

O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background

O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O4 - Global Startup: BTTray.lnk = ?

O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html

O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html

O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html

O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html

O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\Belkin\Bluetooth Software\btsendto_ie_ctx.htm

O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html

O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html

O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm

O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll

O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll

O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll

O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll

O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll

O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll

O9 - Extra button: (no name) - {9819CC0E-9669-4D01-9CD7-2C66DA43AC6C} - (no file)

O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\Belkin\Bluetooth Software\btsendto_ie.htm

O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\Belkin\Bluetooth Software\btsendto_ie.htm

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {94F5DCB7-816C-4B94-A2C1-856C6E323C5B} - http://akamai.downloadv3.com/binaries/Live...ice_4_EN_XP.cab

O16 - DPF: {EEECA057-AD0F-44A7-8BE5-8634CEDBDBD1} - http://akamai.downloadv3.com/binaries/IA/netpe32_EN_XP.cab

O18 - Protocol: widimg - {EE7C2AFF-5742-44FF-BD0E-E521B0D3C3BA} - C:\WINDOWS\system32\btxppanel.dll

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe

O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG Free\avgamsvr.exe

O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG Free\avgupsvc.exe

O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation - C:\Program Files\Belkin\Bluetooth Software\bin\btwdins.exe

O23 - Service: F-Secure Windows Security Center Legacy Detection Service (Fswsclds) - F-Secure Corporation - C:\Program Files\F-Secure Internet Security\fswsclds.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe

O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE

O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe

O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe

Edited by Ishiyoshi
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Ishiyoshi Newbie

Ishiyoshi

Posted
Posted

Welcome to MDCF!

Let's try this once more:

1) Uninstall SonicStage and OpenMG via "Add/Remove Programs."

2) Delete the following directories: "Documents and Settings/All Users/Application Data/Sony Corporation and/or Sonicstage", "Program Files/Common Files/Sony Shared", "Program Files/Sony/Sonicstage and /Personal Audio Driver". Similiar directories should be found in lesser Windows operating systems.

3) Use Registry Cleaner such as RegCleaner to erase any further remnants within the following section: "Software" and "Uninstall Menu."

4) Reboot and check that SonicStage is not present in your system.

5) Install SonicStage 3.3 from one of this link depending on your location.

In addition, please expand a little on your system specs.

If problem still persists, let me know and I will include OpenMG Secure Module 4.3.00.08302 later.

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TalwinHawkins Newbie

TalwinHawkins

Posted
  • Author
Posted (edited)

Ok done all that, try a reinstall?

I have to admit im not hopeful but meh your the expert :) and im not a new user of the forum just a new poster :P

Edit: Ok you edited. I will reboot but how do i know everything about the software is gone from my system? I will wait on this reply before i try a reinstall.

Edited by TalwinHawkins
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Ishiyoshi Newbie

Ishiyoshi

Posted
Posted

Edit: Ok you edited. I will reboot but how do i know everything about the software is gone from my system? I will wait on this reply before i try a reinstall.

Just review your registry, RegCleaner and check the directories within your system to be sure that SonicStage is not present. Then install SonicStage 3.3 once again.

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Ishiyoshi Newbie

Ishiyoshi

Posted
Posted

:(

Didnt work. On reinstal i got this message.

Instalation process for SonicStage 3.3 has been terminated

(2051, 20703)

Any ideas?

I am not familiar with (2051, 20703). Could you please screen capture any further error window that pops up?

Are you able to download MDCF's full SonicStage 3.2 installer? Try that instead, then if it works resume the upgrade to SonicStage 3.3.

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TalwinHawkins Newbie

TalwinHawkins

Posted
  • Author
Posted (edited)

I got this error half way through, though it carried on installing and is now asking for a reboot. Am rebooting now but of course am not hopeful. Thanks for all the replies so far :)

And heres your screenie of the error message.

http://img44.imageshack.us/my.php?image=screenie9yp.jpg

Edit:The usual

Cannot find Open MG Secure Module: Exiting SonicStage

No Sh*t Sherlock, you didnt instal it!!

:blink:

Edited by TalwinHawkins
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Ishiyoshi Newbie

Ishiyoshi

Posted
Posted

Please download and install OpenMG Secure Module 4.3.00.08302 --> [attachmentid=1056]

In addition, you may want to install the new OpenMG Limited Patch 4.3-05-10-05-01 as well since installation of OpenMG Secure Module did not complete successfully --> [attachmentid=1057]

Upon a successful installation of SonicStage 3.3, you should see the following modules in "Add/Remove Programs"

1) OpenMG Limited Patch 4.3-05-10-05-01

2) OpenMG Secure Module 4.3.00.08302

3) SonicStage 3.3

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Ishiyoshi Newbie

Ishiyoshi

Posted
Posted

I'm running out of ideas. The problem you've encountered is not regular. Are you able to run SonicStage and at least view its "splash" graphic as shown below?

IPB Image

In some cases, you may need to direct SonicStage (if asked) to the OpenMG Secure Module you have just downloaded. Perhaps, someone else can shed a light at this point.

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  • 2 weeks later...
ddrummond Newbie

ddrummond

Posted
Posted

Greetings!

I have had nearly identical problems installing SonicStage. I am running Windows XP Home, version 2002, Service Pack 2, with automatic updates.

Computer is Dell 1.50 GHZ, 256 MB RAM

player is MZ RH10 (for what that's worth)

I upgraded to XP from ME (when I tell Sony Support that it is not factory-installed OS, they will not help. That seems highly BOGUS).

I have tried all recommendations listed on this forum, except the new OpenMG install, which I will try tonight.

I receive the same error message (Error Code 00005607). The installation then proceeds, but I cannot open SS, says cannot find OpenMG Secure Module.

I tried installation from the supplied CD; from SS3.2 downloaded from web; and SS3.3 downloaded from web. Same problem persists.

These installations work fine on my computer at work, Windows 2000, SP4.

Details from aborted install are attached.

Any help will be much appreciated, as this has become very frustrating! Thanks

Details.txt

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mikesmith2 Newbie

mikesmith2

Posted
Posted

I'm running out of ideas. The problem you've encountered is not regular. Are you able to run SonicStage and at least view its "splash" graphic as shown below?

IPB Image

In some cases, you may need to direct SonicStage (if asked) to the OpenMG Secure Module you have just downloaded. Perhaps, someone else can shed a light at this point.

Hi all i can get is the splash screen then nothing. Tried starting again from 2.3 but same problem all the way through the different versions. Did wlork when i first upgraded 3.2 to 3.3 did a reboot now nothing

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