Skradgee Posted November 9, 2005 Report Share Posted November 9, 2005 (admin, please move this thread if I put it in the wrong group. thanks)I just shipped my MZ-NH1 out for an exhange under warrenty yesterday, and I'm curious about the experiences other people have had with Sony's warranty service. For anyone who's never done this...when you apply for service under warranty, you can choose to either have the product exchanged or repaired. The exchange costs less than the repair ($29 vs. $84 I think). Since I chose to exchange, and the NH1 is discontinuted it looks like someone from service and support is going to contact me and say, "Sorry, we don't have another NH1 to send you. What other model do you want?" This is kind of frustrating since I would really like to have another NH1. Perhaps, if I had chose the repair option instead, I'd get one back? I alredy have an RH10, but really liked the NH1 for the remote and timestamp feature, but anyway...What warrany experiences have people had? Good? Bad? Other? Should I have kept the remote when I sent it back? Quote Link to comment Share on other sites More sharing options...
the.fish Posted November 18, 2005 Report Share Posted November 18, 2005 I had a similar problem...My MZ-NH700 won't play any kind of MD neither normal nor Hi-MDsso i sent it to AVC (Sony Support Germany) and 2 weeks later i got it back ,still not fixed ( i suppose they just cleaned the lense) , and now i'm waiting since 6 weeks for a new one... Quote Link to comment Share on other sites More sharing options...
mercury_in_flames Posted November 18, 2005 Report Share Posted November 18, 2005 Damn thats crap fish. A little o.t but my r909 stopped working while under warranty a few years back. It would only record 15 minutes into a disc and then when you went to play watever you recorded back, it would just show the disc spinning but wouldnt play any sound. I ended up having to take it to the Sony service place 3 times till they bothered to record a full disc and admit it was faulty and fixed it. So my experience was, bad. Quote Link to comment Share on other sites More sharing options...
Skradgee Posted December 22, 2005 Author Report Share Posted December 22, 2005 (edited) Well for anyone who may be interested, here's a follow up on what happened with my warranty service. First, about a week or two after I sent the deck out to the service center in Laredo TX, someone from Sony called me stating that they could not do an exchange, but they were willing to repair the unit for the same price of an exchange. I agreed, and a few days ago I got it back in the mail (after it was out for about a month). It was shipped in a box that different than the one I used, with lots of padding, and all the accessories I sent out with it came back wrapped up a sealed plastic bag (including the outdated SonicStage CD...thought I could get rid of it ). There were two labels on the back of the deck...one that had my name and request number, and one that said "Q.C. passed". This pleased me...seeing that someone actually tested it before sending it back out...it looks like it went through a good process. There was a repair statement which explained that some parts were replaced, and it showed the $29 cost of repair. Testing it out myself, everything seems to work well. Recording has worked without errors so far, and it seems to run quieter than before...no LOUD ticking noises, and the movement of the optical unit is quieter too. Tracks seem to be saving without errors. So...overall I'm a happy customer with a working deck. Thanks Sony. Edited December 23, 2005 by Skradgee Quote Link to comment Share on other sites More sharing options...
mercury_in_flames Posted December 26, 2005 Report Share Posted December 26, 2005 So a month is standard? I guess I will wait another 2 weeks before contacting them again. My micro system has been at the service place for 25 days now. Quote Link to comment Share on other sites More sharing options...
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