need scan of himd package backside

[tahih]

Hi, I'm having trouble with Sony USA honoring their warranty on Hi-MD discs. I have two recently purchased discs that continuously give "format error disc" messages with my MZ-M200. I've talked with their lousy customer service phone line and they didn't even know what minidiscs are(!). Anyway they asked me to fax them the warranty info sheet that's on the back of the sticker labels that come with every disc but even though I've scanned the image at 600dpi and enlarged it they say print is so dark they cannot read the fax.

So I'm wondering if on the back of an unopened Hi-MD blank package if it says anything about the warranty info? If so can someone post it for me so I can forward it to them? Thanks very much.

PS Sony USA warranty dept are the pits, I lived in Italy and South Africa and their warranty centers were a dream to deal with (at least with camera issues).

[sfbp]

Nothing about warranty. But here...

http://www.docs.sony.com/reflib/docget.asp?manualid=1045300

[tahih]

Thanks for the info sfbp. I'll use that address to send in my discs.

And do I take your meaning that there's nothing about the warranty on the back of the hi-md packaging?

tahih

[sfbp]

Next question: are you CERTAIN it is the disk(s) at fault?

[tahih]

I don't know how to be more certain than attempting to reformat each disc several times in either my MZ-M200 or MZ-RH10 and still coming up with the same error messages in both units.

[sfbp]

That's easy. Does there exist another disk (new, preferably) that does NOT fail in the same way? I suppose you can rule out the recorder, but I have myself had weird troubles with an RH910 which is the almost-twin brother of the RH10.

[tahih]

thanks for the suggestion sfbp. I literally have dozens of discs (maybe 60). These two just happened to have failed. Sony US are giving me crap about replacing them under warranty. Saying they do not have a lifetime warranty on recordable media even though the reverse of the label sticker clearly says so.

[sfbp]

I understand you have dozens of disks. But can you take one at random and format it?

[tahih]

Hi, sfbp. I guess you are an administrator for a reason. I salute you sir.

I formatted a random disc then put the other problems discs in, reformatted them and now they seem to work fine. I was able to put music on them as normal.

Merci mille fois!

[sfbp]

De rien; actually I was expecting the opposite That all three would fail.

The problem with the formatting routine is that whatever was on the disk is saved. If there's any trouble at all reading that, you are up a creek without a paddle.

I was sure that the failure of TWO disks was systemic, not a coincidence. Odds against both failing are pretty big.

Glad the problem was resolved, although I really didn't solve it for you. I will remember your trick if this ever happens to me.