PLEASE HELP ME :(:(:(

[barbariansss]

I ve bought a brand new sony nw-s603. I used it nearly for 10 ays. it worked fine. i transferred songs, deleted songs, listened songs...

Today, i wamted to transfer some more songs. i am using sonicstage 4.3. when i connected, it said : "the connection between device and .. is UNSTABLE. please reconnect. if it fails, delete all tracks etc..."

reconnected it again and again, it still said the same message. i deleted all the songs:( it progressed but when the deletion progress ended, it said : "failed to delete all tracks 000066d7". I still got the same message. I loaded version 4.1 and it said "you used upper version of sonicstage. please delete tracks etc...", i tried to delete tracks, and when it came to 99%, program shut down suyddenly. tried it again and again, did the same. i formatted it via the device itself (advanced settings, format), i still got the same message.

THE WALKMAN CANNOT BE USED FOR NOW. WHAT CAN I DO? I HATE SONICSTAGE BECAUSE OF THIS PROBLEM. PLEASE HELP ME. SHOULD I FORMAT THE DEVICE VIA WINDOWS? PLEASE...

[Yoni45]

There should be a reset button on it, get a pin and try that. Try a different computer as well, possibly software issue on the PC. If that fails, return and exchange before the 30 day exchange policy the store probably has runs out...

Edited March 25, 2007 by Yoni45

[barbariansss]

no. please help me solve. it is new. i bought it via internet. and it's exchanging day has expired. i can't exchange it. it was working well. please.

Edited March 25, 2007 by barbariansss

[kikimimi]

Go to settings (to get there, hold onto the little button along the sides of the player), initialize, and format the thing on the player. I also want to hear some results if it works .

Edited March 25, 2007 by kikimimi

[barbariansss]

kikimimi, it doesn't work. i tried nearly 10 times. i formatted, reseted, initialized... none. can it be software problem?

do you advise me to format my pc?

please help me find out and solve

[kikimimi]

Try a different computer as said above, make it a good computer at that (above 1GHz, 256mb of RAM). If that works, then it's your PC's problem. When Sonicstage has problem with PC, it is most likely that your PC is too slow, maybe reformat as it could be a software problem, since it worked before. If using different computer doesn't work, go to the local Sonystore and seek advice. Here in Canada, if that happens, they will exchange it.

[AntiPod]

Hi barbariansss, NEVER format a walkman device through windows explorer, trust me.

I have never experienced your issue before, if reseting the player does not work, you definitely need to think about exchanging another one. Even if your return policy has run out, there should be a 1-year warranty that comes with your player. Try to contact your local sonystore and they will help you out.

Oh and if it's a software problem, there is a post in the software discussion board that tells you how to re-install sonicstage correctly, hope that will help

Edited March 26, 2007 by AntiPod