pincholas Posted January 28, 2004 Report Share Posted January 28, 2004 I would like to tell you my history to see if anyone here has suffered the same problems as me and to know what you have done if so. On november 10, 2003 I made an online order at www.minidisc-canada.com. They quickly responded me given me full details of the transaction. I paid by credit card. Money was charged to my account on December 1, 2003. They told the goods will arrive in 7 or 10 days (I live in Spain). Today is January 28, 2004. I haven't received any goods so far. I have sent dozens of emails to minidisc-canada with no answer. I have used their web site to ask about my ourder, but no answer too. What's wrong with these guys?. They've got my money but I have nothing instead. They are laughing at me, they give me no answer, no explanation, anything. I'm so desesperately... I have made a public complaint against minidisc-canada at econsumer.gov just to do something although I know it will be useless... Anyone has had any bad experience with Minidisc-Canada? PS: Be aware of these guys... :evil: Quote Link to comment Share on other sites More sharing options...
Guest Anonymous Posted January 30, 2004 Report Share Posted January 30, 2004 Sounds like that vendor is not trustable... I suggest, that you contact your credit card company about this. Usually, when contacted by the card company, many vendors suddenly play by the rules. Quote Link to comment Share on other sites More sharing options...
Guest Anonymous Posted February 17, 2004 Report Share Posted February 17, 2004 Man, that's weird... I've had several dealings with them no problem, and know many other people who've dealt with them and recommend them as well. As far as I know, they've always been rock-solid. A few things: 1. Mailing stuff to Spain? Not to be a jerk, but it sounds like you were asking for a bit of trouble in the first place... there's no excuse for lost/stolen mail or outright fraud, but spending a few bucks to support your local economy has a lot of fringe benefits. Such as knowing that shipped items haven't gone through several customs brokers and been sent overseas. 2. They've been around for a few years, and I doubt they'd have gone that distance without being at least somewhat reputable. Have you tried other avenues of contact, such as registered mail? 3. If you've really sent "dozens" of e-mails within a few short weeks, they may not be replying because, from their perspective, you're harassing them. How substantial was the order? 4. Have you contacted your credit card company? Are you sure the item's been credited (appears on your bill?) Are you sure the amount was right? Has the money perhaps been refunded? I dunno. Again, M-C has always been super-solid in my book. Then again, I live in the same country, to say nothing of continent. Quote Link to comment Share on other sites More sharing options...
pincholas Posted February 18, 2004 Author Report Share Posted February 18, 2004 Man, that's weird... I've had several dealings with them no problem, and know many other people who've dealt with them and recommend them as well. As far as I know, they've always been rock-solid.Maybe, but I also know other people from Spain and France that had the same problems with M-D. Never got their stuff and never were given an explanation. Unfortunately I knew this after my affair. A few things: 1. Mailing stuff to Spain? Not to be a jerk, but it sounds like you were asking for a bit of trouble in the first place... there's no excuse for lost/stolen mail or outright fraud, but spending a few bucks to support your local economy has a lot of fringe benefits. Such as knowing that shipped items haven't gone through several customs brokers and been sent overseas.Yes, to Spain. M-D was the only place I found where they sell what I need (not avaliable in Europe) and I have bought several things in north-america before without any trouble. If those items were avaliable in Spain, UK, France or the rest of EEC you can bet I would have not order from Canada. 2. They've been around for a few years, and I doubt they'd have gone that distance without being at least somewhat reputable. Have you tried other avenues of contact, such as registered mail?Yes, I went to econsumer.org and squaretrade.com, they tried to contact M-D but they got no response too. My mother used to say that all the reputation you get in your whole life can be lost in a single day. 3. If you've really sent "dozens" of e-mails within a few short weeks, they may not be replying because, from their perspective, you're harassing them. How substantial was the order?Well, "dozens" or however it is said, was just a word, 15 days after the order I sent 1 email, a week later another email, 1 month later... let's say 3 or 4 emails, and then after the second month without replies, I began to send them an e-mail per day. I used three diferent accounts, and also made use of their web site, the have a page to send comments. If they think I'm a spammer they are pretty silly. The order? 130 EURO more or less, enough I think. But, now, I don't care about the money nor the stuff, all I ask is an explanation from them. 4. Have you contacted your credit card company? Are you sure the item's been credited (appears on your bill?) Are you sure the amount was right? Has the money perhaps been refunded?1. Yes. 2. Yes 3. Yes. 4. No. I dunno. Again, M-C has always been super-solid in my book. Then again, I live in the same country, to say nothing of continent.Yes, super-solid fraud Quote Link to comment Share on other sites More sharing options...
jadeclaw Posted February 18, 2004 Report Share Posted February 18, 2004 Uh, oh... If they don't even react to consumer rights organisations, then something's seriously wrong here. Therefor, I strongly suggest, that you contact the credit-card company again to get the amount credited back. Quote Link to comment Share on other sites More sharing options...
Daijoubu Posted February 29, 2004 Report Share Posted February 29, 2004 I hope you paid for insurance eh... You should've got a tracking number for a 130euros order! Post-Canada is pretty reliable I must say... Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.