so after searching a bit on this, i came across a few references to this issue here. one mentioned that this problem doesn't arise with the japanese rh10. one mentioned a firmware hack that resolved the character pallette issue but lead to some new problems with editing. i just ordered a us verions rh10 (which should arrive tomorrow ) and am disappointed to see this problem. i'm hoping that you can help us find some resolution with this, kurisu - via your friend at sony. having had previous md units, i know they didn't allow you to load new firmware, but shouldn't it be less of an issue with the hi-md units? they're drag-n-drop capability seems perfect for loading up new firmware...just like an iriver imp mp3 pcdp. it won't be a deal breaker for me, but i certainly would like to have a fully functional unit!