can't upload mic recordings sonicstage 4.0 now

[troby]

I recorded a concert by my group on an Mz-nh700 by mic in recently and am unable to upload it via SonicStage. I have been able to do this in the past using the same version of SonicStage. I believe that since the last time I uploaded stuff I have changed disks and am uploading to a new disk. I did re-authorize to the sony connect store. I have reinstaled the sonicstage software. I can do anything else on the MD from the PC (change titles, upload new tracks, play tracks, etc.) except transfer to library. I have uploaded previous mic in recordings with the same software with no problems.

What really pisses me off is I just spent an hour on the Sony support site allegedly talking to a support rep who turned out to be a chat bot. I explicitly asked "are you a real human" and of course he obsequiously assured me he was (but couldn't tell me where he was born). Told me to read the manual (done that). Asked if I had read the (reasonably appropriate page). I said yes. As soon as I did that the connection was terminated (with appropriate decorative messages like " are you still there? I can't see a connection") and I can't select the text and show you all because it's a Java applet and so somehow outside the Windows clipboard.

I have no objection to using bots for productive customer support applications. But to use them like honeypots, tying up people with real support issues until they can't stand to deal with the clueless "support rep" on the other end of the line, really annoys me.

[A440]

Are you sure it was a bot and not some customer support person for whom English is a second language, making pennies per hour to answer the mostly unsophisticated questions that come through? That's the impression I always get from Sony Support.

But about your problem:

Could it be something simple, like you have the write-protect tab of the disc open or partially open?

Could other apps--like security or firewall--be interfering with SonicStage?

Edited November 1, 2006 by A440

[Richard]

* Moved to Software Discussion

[The Low Volta]

make sure you didn't set the NH700 to record (onto 74 or 80 min discs) in MD-mode (SP or LP2/4 as opposed to HiMD-mode PCM, HiSP, HiLP) as those recordings only are uploadable with the RH1

if you pop in a fresh 74 or 80 min disc, it can automatically start in MD-mode I believe (at least that is what I guess happened when I lent my NH900 to a friend... luckily I have the RH1 as well)

[troby]

Thanks for your suggestions, but I had already checked all that stuff. I finally got someone from Sony support on the phone - they had no suggestion other than to install the software on another PC. I did that, and it worked fine (with this and all other disks) just like it used to work on my main PC. Tried reinstalling a few more times but no luck.

However, now I've installed Sonicstage 4.2 and uploading mic recordings works again. I hope it lasts this time.