Pie in the Sky

[A440]

As I've posted elsewhere, I had SonicStage destroy an irreplaceable live Hi-MD recording. Sony Customer Support in the US eventually led me to Sony Media Services, where I found the following.

http://www.sonymediaservices.com/news2.html

"New Media Services

The Sony Media Services staff is constantly developing new techniques to support obsolete, current and future recording media formats. Recent support capability developments include XDCAM Pro Optical Disc failure analysis and recovery. Hi-MD recovery support is also being developed. Please contact us directly for specific support not listed in our “Current Service Price List” link. "

OK, how long has Hi-MD been on the market? And how many bad versions of SonicStage have people survived? They're still working on data recovery two years later?

[Sparky191]

I'm only guessing but its only one person and they only work part-time.

Edited March 9, 2007 by Sparky191

[reefbeef]

They say 'contact us directly' but don't say how.

Do you still have the disc? How could it possibly be recovered?

[A440]

Here's where you contact them:

http://www.sonymediaservices.com/

But no one answers the phone.

There's another thread about Sony Media Services in Austria actually attempting to help people, but not recovering audio.

http://forums.minidisc.org/index.php?showtopic=18059

Yes, I still have the disc. Since Sony invented the encryption, don't you think they should be able to unencrypt?

But they're still working on Hi-MD recovery. Perhaps it never occurred to them that there could ever possibly be a bug or error in their oh-so-perfect software.

[Riccardo]

I'm only guessing but its only one person and they only work part-time.

Probably a good task for the summer hire. :-)