Gigasonic does not live up their claims

[Strungup]

http://www.gigasonic.com/

I ordered a Pro70 , lavier mic from them because I was able to use Paypal . It took them less than 10 minutes to process and accept payment . Payment completed

Order was 3-5 Worldwide expedited delivery , insured , ( that means get it there yesterday )

it is now 7 days . Still no package ......

also during the Process I have sent 4 emails so far asking for Tracking info , or ANY proof of delivery , so as to ease the impression I am getting of them .

Not one response so far , no communication whatsoever , except the notice of receiving my money .

Theft by default is a crime , and it is punishable by law .

This was my first time to deal with Gigasonic . I will be notifying the BBB , via their website quite soon , and have already reported to Paypal .

No Response to ANY communication from them .

this is the quote from their website.

Immediate Shipment

You deserve immediate accurate shipment - and Gigasonic delivers. Did you ever understand why, when you offer to purchase something, some companies don't ship your order to you that same day? We didn't! You deserve your order immediately - so we built a state-of-the-art technology and distribution center that's standing by to ship your order today.

and

Personalized Service from Musicians

At Gigasonic you get personalized service from musicians - by toll-free call, email, or live chat. We pay these musicians to work for you: to give you honest product advice and assist you should any problem arise with your order. They are NOT paid commission. These musicians will understand your lifelong dream of owning a Gibson Guitar, and they'll only ask you for an item number so they can help you faster - not because they've never heard of a Marshall Stack or a Digi 002. They know how to help you because they share your dreams.

[Hungerdunger]

http://www.gigasonic.com/Order was 3-5 Worldwide expedited delivery

it is now 7 days . Still no package ......

I don't really know what I'm talking about, but I suspect they mean "Business days" (This is the term they use for domestic deliveries).

So if you ordered last Friday, you can't count Saturday or Sunday, nor Christmas day and Boxing Day, nor the coming Saturday and Sunday, so they still haven't used up the five days. It is certainly unacceptable if they haven't replied to you (assuming you sent your emails well before Christmas), but I can't see they are outside the terms of the agreement (yet!)

[tekdroid]

At Gigasonic you get personalized service from musicians...

That's the problem right there!

I prefer impersonal service from merchants with no dreams who know how to pack a box quickly The musos are waiting for 'inspiration'.

All jokes aside, I hope it gets sorted soon.

[Strungup]

well dialing the international number just gets a busy signal ...... nothing

[bobt]

Sorry to hear that, but that's on reason I never order anything in December, too many companies shut or slow down, mail and delivery systems grind to a halt. It is unforgivable that they don't answer you though, hopefully you get your stuff soon.

Bob

[Strungup]

I don't really know what I'm talking about, but I suspect they mean "Business days" (This is the term they use for domestic deliveries).

So if you ordered last Friday, you can't count Saturday or Sunday, nor Christmas day and Boxing Day, nor the coming Saturday and Sunday, so they still haven't used up the five days. It is certainly unacceptable if they haven't replied to you (assuming you sent your emails well before Christmas), but I can't see they are outside the terms of the agreement (yet!)

World wide Expedited , means 7/365/24

there are no breaks , and the trucks run on Sunday as well as Christmas day itself even , I worked for a delivery service many years ago . and we ran all night long . All Day long , switching shifts 7 days a week .

that package should have been here in 3 days max , especially from California San Jose , has its own airport for freight and services . It should have been in the air in less than 6 hours from time of delivery , and it Japan 14 hours later , thru customs , and into the Japan Postal services ( which are same day delivery)

You can send a Package here from Kyushu southern most part of Japan , and it be in Hokkaido the same day delivered to your door by the REGULAR postal system if you buy the right tags

The EMS service that I use to send to you guys from my Garage sale is EXTRA and Guaranteed delivery , and yet costs less than the Expedited service I paid for .

I appreciate your thought , but there is the reality ........ they screwed up and arent coming clean

By the way , they are less than 1/4 of a mile from the Norman Y. Mineta San Jose International Airport ...... They could hit it with a slingshot from the store front

Edited December 27, 2008 by Guitarfxr

[Levanel]

World wide Expedited , means 7/365/24

there are no breaks , and the trucks run on Sunday as well as Christmas day itself even , I worked for a delivery service many years ago . and we ran all night long . All Day long , switching shifts 7 days a week .

Maybe the international expediting services like Fedex or UPS run 365 days a year but I know USPS (United States Postal Service) doesn't do that. But of course you're in Japan so your Postal Service may vary.

I appreciate your thought , but there is the reality ........ they screwed up and arent coming clean

I think you should've done your homework. As in calling them beforehand and asking about their shipping policies or, to check on whether they're a legitimate seller and feedbacks from people (you can easily check via google.. I'm sure there have been people whom bought from your seller and have something to say).

[Strungup]

End of the Day , still no email , No tracking number , no delivery , no contact .

[Strungup]

Ok , 10 full days past the order , Negative responses , and what responses I did get indicate they havent even sent the Package , and they are refusing to Refund my Money ,

"I Will Look into your order and find out what happened , Thanks for your patience" , was the statement I got , when I said , "Dont send the product just give me my money back "

I have openly 3 time so far just asked them to return the money , They have admitted that it was not shipped , and are now trying to force me to accept delivery so they can say the did their job .

I paid for World Wide , Expedited 3-5 day delivery , on the Morning of DEC 20 in Japan , that means Late friday California .They accepted payment .

At the lates it should have gone out that Monday the 22 , and with 3 day delivery it would have been here on the 25 th or 26 th .

They have made no effort whatsover to correct this situation , Do not do business with this Company .

I have also sent numerous messages thru Paypal itself , a dispute is open , and demand for resolution in process .

emails.......

"me "to Gigasonic. com" <info@gigasonic.com>

Dec 25

I bought a mic from you , paid for 3-5 day express shipping , the package is overdue , and also received no tracking or shipping info from you .

You need to respond .

If i do not get a response from you within 12 hours , I will begin Paypal retraction , and reporting this as fraud .

Reply

Info Gigasonic <info@gigasonic.com> to "me "

Dec 27

Hello, we did not receive any of your previous emails until today. Please understand it was a holiday and we will not be back in the office until Monday. I will check on the status of the order and see what is going on. There is no need for disputes as it has only been a few business days since your order was received. Thank you for understanding.

Gigasonic Staff

My Reply

me to Info Gigasonic <info@gigasonic.com>

Dec 27

As is stated on your website , that the Package is shipped the same day , I should have received Tracking info and proof of delivery for my own as well as your protection , Customs in other countries are notorius for stealing, and confiscating things without cause if you have no tracking info on it .

You have put me in a rough position of being # 1 a First Time customer , #2 missing 168 dollars , # 3 being kept in the dark ............ And you tell me No Dispute ?????

I think you need to rethink that statement

Reply

Info Gigasonic <info@gigasonic.com> to me

Dec 28

Orders are shipped during business days, this excludes weekends or holidays. You ordered during the weekend and there were some postal holidays this week. Most orders are shipped within 24-48 hours. We rarely experience any kind of trouble with customs. Most likely the order has not even been shipped. If it was shipped the email would have been sent to you already. But again due to the holidays this is not an uncommon thing. You emailed us on Christmas eve, and then during the day after Christmas. Please understand that these are holidays and we are not in the office during these hours. Most business are not during these times. I will check the order on Monday and find out what is going on.

Thank you,

Gigasonic Staff

My Reply

me to Info Gigasonic <info@gigasonic.com>

Dec 28

I ordered on Dec 20 , not even close to Christmas EVE , what are you talking about ? , You guys are just trying to cover your butts .........

I have the Reciept , Dated Dec 20 , You accepted my Money , which means someone was there to accept the payment , Your website States very clearly , Orders Shipped The SAME day , it says nothing about Business days , or holidays , Your responses and the way your dealing with this will be posted to the Forums for others to see. as well as to Paypal ...... this is BS pure and simple

I ordered on Dec 20 from Japan , which means Dec 19 (Friday) in the US , if my order had been shipped the SAME day , as your shipping statement CLEARLY states on your website . I would have had my mic on Dec 24 -25 at latest and would not be worried abut my money ............ It was the MORNING of DEC 20 in Japan at that , Friday Afternoon there .............

My order should have gone out that day .

I paid for it as well , just give my my money back ............ I am not interested in doing business with you .

This cavalier attitude about this transaction , and lack of personal responsibility is duly noted .

here is where it get sticky-er

Info Gigasonic <info@gigasonic.com> to me

Dec 28

Orders are shipped during business days, this excludes weekends or holidays. You ordered during the weekend and there were some postal holidays this week. Most orders are shipped within 24-48 hours. We rarely experience any kind of trouble with customs. Most likely the order has not even been shipped. If it was shipped the email would have been sent to you already. But again due to the holidays this is not an uncommon thing. You emailed us on Christmas eve, and then during the day after Christmas. Please understand that these are holidays and we are not in the office during these hours. Most business are not during these times. I will check the order on Monday and find out what is going on.

Thank you,

Gigasonic Staff

I emailed on Dec 25 because of not having my package or any info ( which according to their own words on the website , SHIPPING SAME DAY ......)

The replies they are giving .... are avoiding the request to just return the money and stall for time .

When a Payment is accepted , an Agreement is then made ....... and the terms of that agreement are to be met .

I paid EXTRA MONEY , to Get this Shipped in a Hurry to me before the year end out ..... Last purchase of 2008 . something JUST for me .

Any of you on this board who have dealt with me , you know this is not how I treat others .......

I have been extra careful to package and ship your guys stuff with great care , and expedience . No Matter WHAT day is was .....

This is theft ... out and out .... I want my money back

Edited December 31, 2008 by Guitarfxr

[Strungup]

Got another email this morning

" We Found your order ...... what do you want us to do ." 11 days past accepting my money ,. they .... " Find " my order

Is this the kind of company you want to do business with ????

I asked for my Money back AGAIN ,...... and they still dont get it ????????????

Edited December 31, 2008 by Guitarfxr

[bobt]

Got another email this morning

" We Found your order ...... what do you want us to do ." 11 days past accepting my money ,. they .... " Find " my order

Is this the kind of company you want to do business with ????

I asked for my Money back AGAIN ,...... and they still dont get it ????????????

Frustrating, ain't it, got to wonder!!

Good luck next time, next company

Bob

[tekdroid]

Got another email this morning

" We Found your order ...... what do you want us to do ."

[Strungup]

I have confirmed with the San Jose Police dept , that they handle fraud cases . It even states it on their website .

Gigasonic still has not returned my money , even after the last email in which I clearly stated I wanted my money and NOT the mic .

I think they need to be shut down . If I dont have my money in the next 24 hours , I begin the filing procedures with the BBB , and San Jose city , they have online forms as well as Telephone Direct service .

I was in the middle of several different things one of which is highly stressful , I had a visitor , who was also interested in the same Mic based on my recommendations , also I have a 5,000 dollar Archtop Guitar on my workbench that the finger board basically exploded on it , and I am repairing , it .

Fine detail stuff , I had absolutely no time or allowance for extra stress , and these Yahoos decide to just simply LOSE my order .

I am about halfway thru the fingerboard repair, and am Mixing and shooting a 2 part catylized Polyurethane , thru a fine detail Airbrush ( Something you are NOT supposed to do , because this stuff can harden in your brush while your spraying ) this = STRESS

Timing off , Bad job , Mix off , Bad Job , anything off Bad Job , .......... and the customer is waiting for his guitar ......... Pressure

I just want my money back .

Edited December 31, 2008 by Guitarfxr

[Strungup]

BBB complaint filed ....... 5 minutes ago .

They even had Gigasonics name in the database , so I am not the first to have problems with them

[bobbyo]

BBB complaint filed ....... 5 minutes ago .

They even had Gigasonics name in the database , so I am not the first to have problems with them

LULZ

They have the BBB seal of approval on their webpage, so do you think maybe, just maybe, that's why their info is in there?