Mouse just started freezing

[lynnechapman]

Hi, my mouse (Sony N50) on my Vaio All-In-One VPCJ1 has just started freezing and getting the blue circle. I am suspicious as this has happened right after the Windows update. I can'y find any drivers to try to update them, can anyone hepl?

Thanks

Lynne

[sfbp]

i saw weird stuff too, but it has nothing whatever to do with the mouse. The computer is busy doing stuff it thinks it needs to do after that update. One approach is to leave it for half a day and hope for the best.

I suggest you back up all your data, and (at the very least) recreate your user profile. It looks like there are some very strange things Microsoft did. I do not speak for Sony, or for MSFT.

In addition, I highly recommend NOT storing anything you value in "My Documents" in the latest W10. Create a folder on your hard drive C: and call it "Documents" or "MYSTUFF" or something else.

I think you may find that deleting your profile (st the very least logging in as someone else) will get rid of the weird stuff. There's a key HKLM\Software\Microsoft\Windows NT\CurrentVersion\ProfileList under which the various SIDs of the users are located. You need to figure out which is yours and delete it. Before you do that, you need to find all your data and save it somewhere.

Of course you will need a new user ID. I recommend you create one (with a different name!) right away, make it an administrator, and pray you can get access to all your old files. Hopefully you had backups turned on. In which case you can get your data from a backup. If not, you have a horrid problem which I recommend you consult someone local who really knows what they are doing.

No easy fix, I'm afraid. I just spent several days when this problem occurred on my son's computer which I keep serviced for him (after he brought it back from a business trip and I updated it).

Sorry this is not a really good place to discuss - I happen to be a PC person but most here are not interested in Sony computers.