NW-A3000 display not working

[Teasy]

I've had my NW-A3000 MP3 player for just over a year now. Recently I turned it on, as I do every do on my way to work and the screen didn't light up. The buttons still light and the MP3 files play fine (I can even see the writing on the screen dimley in complete darkness) but theres just no light coming from the screen so its blank in any sort of normal lighting conditions. Has anyone else had this problem and if so can it be fixed? How can I open the player to have a look (I don't see any screws of any kind).

[Guest Stuge]

Welcome to AtracLife !

Did you try to Reset your player using Reset Button (At the bottom)?

[Teasy]

I've pressed the reset button at the bottom of the device and all it did was turn the player off. I then turned it back on and nothing had changed.

[Ascariss]

Ok can you do me a favour, check this

turn on the player

pause the song, then go to the home menu then settings lower left

then find brightness in the menu, click on it

move it all the way to the + sign.

[Teasy]

I tried that but its impossible because even in complete darkness the screen is so dim I can't make out what's on the screen.

EDIT: I managed to see the display well enough to find the settings by getting into bed and covering my head with a quilt Anyway the brightness was almost right up, so something is definitely broken. But I did turn it up one more notch to the top and now I can see it ok in a dark room even with the light from my monitor. So that's an improvement at least.

I'm really not sure what could be wrong with it. Its not as if the display just isn't working, its just extremely dim, I mean even the brightness settings are working..

Edited December 31, 2006 by Teasy

[Ascariss]

Hmm I am guessing your 1 year warrenty is gone? unless you have extended coverage. I am not sure what sony's policy is for OLEDs but i've been told they don't cover LCD screens on such decives, mp3s and such.

[Teasy]

I'm pretty sure my warrenty has run out yes.

So does anyone know how to open this device? Are there some kind of screws hidden on it somewhere? Its useless to me right now so if Sony won't fix it I might as well have a look incase its something simple.

[Teasy]

I just came accross the invoice for my NW-A3000 today completely by chance. It has 21st of June 2006 as the date when I bought the player from Amazon. So my 1 year warranty will still be ok. What should I do, try to send it back to Amazon or to Sony?

[MDX-400]

Where are you located? Canada, UK, USA? Elsewhere? I know that in Canada/US it is usually faster to return a warranty item directly to one of Sony's factory repair centres (or to a factory-authorised service centre--independent local shops that can handle Sony warranty claims). However if you're in the UK or somewhere else I'm not sure how warranty claims are processed. The A3000 is not a valid USA model and I don't think Amazon.ca sold it, so I'm guessing you are in the UK?

[Teasy]

Where are you located? Canada, UK, USA? Elsewhere? I know that in Canada/US it is usually faster to return a warranty item directly to one of Sony's factory repair centres (or to a factory-authorised service centre--independent local shops that can handle Sony warranty claims). However if you're in the UK or somewhere else I'm not sure how warranty claims are processed. The A3000 is not a valid USA model and I don't think Amazon.ca sold it, so I'm guessing you are in the UK?

Yeah I live in England.

[Corris]

I Had the same problem, I just turned it on one day and the screen was really dim, I managed to get tot he brightness controls and turn them up but still couldn't see it.

Took it back the next day, they said they had no idea what had happened and just gave me a new one on the spot, this was over 6 months ago though.