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Talk to a Sony Salesperson yesterday...

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jthm

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YEah, I contacted SonyStyle Canada for some clarification on their specs of the NH900... They emailed me back telling me to send them a correct model number... So I linked to a press release from their site and info from Sony.com to qualify my model info and they denied any knowledge of such a product and claimed they don't know anything till it shows up. rolleyes.gifrolleyes.gifrolleyes.gifrolleyes.gifrolleyes.gifrolleyes.gifrolleyes.gif

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I agree with most of the words concerning Sony's lack of overall knowledge of most MD products, but you must remember that you were probably talking to people who are at the lowest end of the chain and don't specifically deal with MD overall. As far as I know, when you call Sony's technical support or product inquries it's ported to two main groups, either audio or video. The guys in this class are just reading whatever they can find off the computer.

If you are able to ascend past these people, you usually reach the product specialists. They are the ones you want to speak to, but reaching them is difficult and you usually need some affiliation to reach them. MD product specialists are very keen on most aspects of MD [even Hi-MD in some cases], and if they can't answer your question they will most certainly get back to you if necessary. I've been higher up the chain but I rather not digress too much about their internal structure.

Nonetheless, every time I call Sony about a product inquiry, they are always most friendly and helpful, even if they don't know what the hell they are talking about.

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