cochra1 Posted May 17, 2008 Report Share Posted May 17, 2008 (edited) Aaaaargh! I had a serious PC upgrade a few weeks ago (new motherboard and processor), and now my SonicStage won't work. I had v4.2, so I uninstalled it, and installed v4.3. Same problem occurs.If I double-click the SonicStage shortcut, I get the following message:The selected music file cannot be played back because the system information has changed. Click OK to automatically close SonicStage and open the SonicStage System Information Restore Tool. (Error code 00004e2e)So, I click OK. Then I get small window telling me 'Step 1. Database authentication. SonicStage will authenticate your database on the internet'. Quite what constitutes 'authentic' I have no idea. After all, SonicStage is freely available; it's not something you would steal or 'crack'. It's just something you get supplied on a CD with your player, and can update to the latest version on the net (which is what I did).Anyway, fine, so I click the 'Next' tab as instructed.Then for less than one second, the word 'Authenticating...' is displayed, until suddenly another even smaller window opens, with the words 'SonicStage System Restore Tool' along the top bar, no writing in it, just a yellow triangle with an exclamation mark in it, and an OK tab.So I click OK, and nothing happens. I'm just left with the original little 'Database authentication' window and the Next tab.And so it goes on. I can't open it, I can't authenticate it. Reinstalling hasn't helped. The Sony site (as most of you know by now) is useless when it comes to customer support.Any ideas? Edited May 17, 2008 by KanakoAndTheNumbSkulls Quote Link to comment Share on other sites More sharing options...
cochra1 Posted May 18, 2008 Author Report Share Posted May 18, 2008 Sorry people, problem now solved; think I was being a bit thick. I just needed to turn off my web accelerator (and I also disabled my firewall for SS), then the restore tool worked fine! Got my library back! Quote Link to comment Share on other sites More sharing options...
bobt Posted May 18, 2008 Report Share Posted May 18, 2008 Sorry people, problem now solved; think I was being a bit thick. I just needed to turn off my web accelerator (and I also disabled my firewall for SS), then the restore tool worked fine! Got my library back!yeah, do like the happy endings,Bob Quote Link to comment Share on other sites More sharing options...
bobzilli Posted May 18, 2008 Report Share Posted May 18, 2008 Good deal! Nothing worse than error codes! Quote Link to comment Share on other sites More sharing options...
Syrius Posted May 18, 2008 Report Share Posted May 18, 2008 You should un-DRM all your library and back it up so you don't have to deal with that stupid authentication and restoration business. The only thing worse than an outdated DRM system that can be bypassed completely, is to keep on using that outdated DRM system that can be bypassed completely. Quote Link to comment Share on other sites More sharing options...
Pamelajoysmith Posted December 1, 2013 Report Share Posted December 1, 2013 I am having the same problem. I allowed SS through the firewall but it gives me the same problem - don't know how to un-DRM or whether or not I have a web accelerator installed ... It was OK before on my last computer but I now have a laptop with Windows 7 Home Professional. I'm grateful for any help. Quote Link to comment Share on other sites More sharing options...
sfbp Posted December 2, 2013 Report Share Posted December 2, 2013 Ignore all the above, get rid of SS entirely, shut down your computer, reboot (with no MD devices attached), and DOWNLOAD THE LAST VERSION from our website here. The stuff that's happening to you is likely quite unrelated to anything you can control. Hope this helps. Quote Link to comment Share on other sites More sharing options...
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