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NWZ-S764 sound problem...

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Pantera_Neagra

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@Newbie,

Hello...I'm Pat with Sonylistens.

At your convenience, please visit this link:

http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=C253482&sliceId=1&docTypeID=DT_KNOWLEDGEARTICLES_1_1&dialogID=463926925&stateId=1 0 463928697

Also, some helpful information, including How To & Troubleshooting, Drivers & Software, Manuals, Specs & Warranty, Videos & Tutorials, News & Alerts, even Services & Repair, where you can setup a repair (if required), may be found at Sony's eSupport website @ http://esupport.sony.com/. If you are unsuccessful in locating a solution there, please call our priority service # @ 1-888-750-7669 Hours:

■Mon-Fri 8:00am-12:00am (Midnight) ET

■Sat-Sun 9:00am-8:00pm ET

Thanks

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Still no solution. Dear sir don't try to fool us with some sweet words. I tried to call sony romania, and they answered me they know about the problem and they don't care. If you are so kind just give us the key combination for the service menu... (for example hold, 5x back 5x play 5x option will put your device in demo mode, so ... it must still be a combination for service menu).

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There is no solution to the low volume issue,..as Sony most likely locked the service menu on all models nowadays. And all the EU models have the volume limit firmly in place - no link to a AVLS setting will help I'm afraid as it has NOTHING to do with that feature. That link to it above is a Sony service rep blowing smoke up peoples butts.

Currently there is no solution EXCEPT to purchase a non-volume restricted model. I would know,...I own/ed both EU and USA models. The USA models are quite loud.

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Looking at the manual for the NWZ-S54x series, the firmware can only be written when the cover of the device is removed. At a guess I would say perhaps the service manual writing of the values you want (Sound Pressure SP) can only be done when the top is removed.

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1. I don't have an NWZ-54x, but a NWZ-75x

2. Mine doesn't have the SP (volume cap) limitation

3. I have not done the removal of the case - which IS clearly described in the service manual for that machine

So I have nothing to write a tutorial on - I am not going to give instructions on something I cannot test, have not tested, and will not test.

All I can suggest is that you read the 54x service manual, figure out how to remove the cover, and then try setting the device in to service mode.

Sorry!

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Thank you for the clarification. I apologise for missing the rest of the manual, I could have sworn there was nothing after page 2 when I looked before. It is now posted in the downloads sections.

However.... at page 23 (22 of 28) it clearly states that the Sound Pressure check and Destination (sections 4-5-5 and 4-5-6) are "not used for the servicing". I think this means that at least the INTENT is that they are not changeable, just as everyone has been reporting. However the manual outlines that if the right firmware is flashed using a program "updating-mtp" (not sure of the suffix, whether .exe or someother executable type of file) the destination is set, along with sound pressure - see section 1-3, page 6 (5 of 28). However there are lots of different firmware versions corresponding to different countries and memory sizes, and all are presumably specific to the NWZ-E46x series of this manual.

So the test mode, just as everyone has already stated, will not help you get around the volume limitation. It is built into the firmware.

Sorry - this doesn't help OP. And I suspect the same goes for the FM frequency allowed, which others have asked about in order to find out if they can make, for example, the Japan version of these devices to work with radio stations broadcast in other locations.

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