Sony Net MD MZN10 Users - Please Read

[oscyaki]

Quite a few of you would have this model. If at all possible please answer the following questions. It only requires yes or no answers.

1. Have you had a problem/issue with the unit?

2. Is it a connection issue?

3. Is it recognised when connected to the computer?

4. After removing the unit from the cradle does the transfer mode (PC->>MD) then begin?

5. When inserted into the cradle does it flash the transfer mode (PC->>MD) for around a second then go into normal mode?

6. Have you had your unit repaired?

7. Have you had your unit replaced?

8. Did you opt and receive a refund?

If you could answer this it would be much appreciated as I require this information in a discussion with Sony Australia regarding this product on Tuesday.

Cheers & Thanks for your time.

[bland10000]

1. Yes, both n10's I owned.

2. Yes

3. Yes

4. No

5. No

6. No

7. Yes

8. Yes, Sony product support sucks. To much departmentalization and know one is willing to carry the ball; they want to transfer you to another department.

[indeego]

1. no

2. --

3. yes

4. no

5. no

6. --

7. --

8. --

[yamagatacamille]

1. no

2. no

3. yes

4. no

5. no

6. no

7. no

8. not necessarily. i sold mine to another person, cuz i hated the ergonomics/design of the N10; you cant use the battery pack's power w/ the internal battery's power, no DC input on the main unit. small things like that. terrible designing.

[miniplateado]

Hey Guys: It sounds some of you are in the same boat. We spent too much for the MZ N10 and Sony won’t do anything for you. I have been trying for over a year to get my replace/fixed/refunded and they won’t help me. I have been in communication with the Sony’s Canada president’s office. Mr. Wilson who is the president won’t even respond. I have been speaking with Carolyn Hayes Consumer Relations Manager.

I spent over $800 back in 2004 for the md + condenser mic, extra warranty for 5 years. Since I bough it:

• My built in battery has been replaced twice and even then it does not last what the User manual says.

• The stop switch broke and they replaced it.

• When recording using mic/line input the unit creates unwanted tracks.

• When I bought it the sales guy told me I would be able to down load my recordings to the pc. It was not true! I need to do it real time in analog.

I have asked them to do something for me but they want to give me a $100 discount on another unit and keep mine. I don’t want to buy another one and have the same problems.

If any of you are interested, I like to write a letter to the head office in Japan and express our concerns.

Sony Corporation Tokyo International

Mr. Howard Stringer.

P.O. Box 5100 Japan

100-3191 Japan

Please e-mail me if you are interested maybe if we unite together Sony Canada will heard and will be more ethical and professional in the way they back up the products they sale and make money of. r_edgardo@hotmail.com

1. yes

2. yes

3. yes

4. –

5. –

6. yes

7. no

8. no

[garyc]

1. no

2. no

3. yes

4. no

5. no

6. no

7. no

8. no

I've never had any issues with mine - it gets a hell of a lot of use in my car every day...