Sony Bravia TV Wont Load Any App or Settings

[tsfrance]

This is a very odd situation.  Our Bravia is about 3 years old and now issues.  Nice picture and sound.  A few days ago when my wife pulled up the page with all of our apps on the tv and picked an app, nothing would load.  It shows the app page but if you pick any app, say Netflix, it just boots you out to the main screen.  Same with settings.  You can get into settings but most of the time when you picked a setting you are kicked out to the main screen.  Sometimes she found a way to make settings work.

 

So after searching the internet for help it was always the same 5 things.  Soft Rest.  Unplug TV.  Software Update.  Restart Internet and the final one was factory reset.  We put off the factory reset as long as we could but finally gave in and what a mistake that was.  Now we can't do anything in settings at all because it boots us out.  So we installed Netflix and we were able to do that but when you try and sign in it will boot you out to the main screen before you get the password entered.  What a mess now.

 

For the time being I had a Firestick in the drawer so we are using that with no issues now.  My wife wont be ok with it though because now we are using 3 remotes and I should not have to use Firestick on this TV anyway. 

 

So am I going to have to buy a new tv that has a great picture and works great except for pulling up apps and setting???

 

I hope not but if the factory reset did not fix it, what will?

 

We are very very frustrated to say the least and would appreciate any help.  Thanks very much.

 

Tom

[sfbp]

There's a kerfuffle of sorts relating to Firefox's root certificate expiring on 14th March.

 

https://www.theregister.com/2025/03/13/mozilla_certificate_update/

 

Was your problem beginning exactly then? It's not clear to me that Sony ever used anything from Mozilla - but what do I know? Seems a bit of a coincidence.....

 

If it were me, I would stop relying on anything baked into your TV (and updates thereto) and get a real computer (for example a Raspberry Pi if you cannot stand working with Windoze) to drive the TV screen

[tsfrance]

8 hours ago, sfbp said:

There's a kerfuffle of sorts relating to Firefox's root certificate expiring on 14th March.

 

https://www.theregister.com/2025/03/13/mozilla_certificate_update/

 

Was your problem beginning exactly then? It's not clear to me that Sony ever used anything from Mozilla - but what do I know? Seems a bit of a coincidence.....

 

If it were me, I would stop relying on anything baked into your TV (and updates thereto) and get a real computer (for example a Raspberry Pi if you cannot stand working with Windoze) to drive the TV screen

I am a bit confused thought as what Firefox on a computer would have to do with a Sony Bravia tv?

[BearBoy]

Hi @tsfrance. What model of Bravia do you have?

 

Might be worth asking over on AVForums - Sony TV Forum (UK based) or AVS Forum (US based) as if this is a wider issue I am sure others would have flagged it.

[sfbp]

1 hour ago, tsfrance said:

I am a bit confused thought as what Firefox on a computer would have to do with a Sony Bravia tv?

Sure. But if you are having trouble with software that browses the internet on that particular date it seems not unreasonable to ascribe to a common cause.

I'm sure there's nothing wrong with your hardware.

 

I have Sony TVs from the last 20 years and both sport access to things "out there" (eg music sites that are long gone) and no longer do any of those extra things.

[tsfrance]

54 minutes ago, sfbp said:

Sure. But if you are having trouble with software that browses the internet on that particular date it seems not unreasonable to ascribe to a common cause.

I'm sure there's nothing wrong with your hardware.

 

I have Sony TVs from the last 20 years and both sport access to things "out there" (eg music sites that are long gone) and no longer do any of those extra things.

Thanks.  I was thinking hardware to be honest because you would think a total factory reset would fix the issue?

[tsfrance]

4 hours ago, BearBoy said:

Hi @tsfrance. What model of Bravia do you have?

 

Might be worth asking over on AVForums - Sony TV Forum (UK based) or AVS Forum (US based) as if this is a wider issue I am sure others would have flagged it.

This is the model number:    Sony 65" Class - X850G Series - 4K UHD LED LCD TV

[sfbp]

The other thing that changed recently is the effectiveness of Chromecast (and I am sure the many clones).

I am away from home this week, and for the first time I am able to blast my videos from home (not copied,  but via the internet) directly on to the TV there.

 

So if you have a phone that will get the content you need, maybe this is enough. Once again, this is not a property of the TV, but the fact that you can reliably plug in a device which catches your casts from portable device(s).