bought rh1 at last...but think i need exchange! help..>_<

[d_luxe]

qs for rh1 users~

bought one at last..but seems a little faulty.

the play button on the machine seems tilted left..

the display button on the machine needs to be pressed real hard to operate.

are all rh1s like that or is mine a quality control failure..?

stupidly, i didn't open and check the item at the shop.

oh, and my box wan't "sticker-sealed", the battery was in the machine and nearly fully charged

and the date and time was already set. just wanna know if you guys' rh1s came like that.

will post pics and details (where&how much)of it (and mostly the new bose earphones i bought with it) once exchanged. thanks all

[jay209]

my display button is stiff too. i just pick it up and set it to whatever. the remote pretty much does everything for me

[A440]

The Play button is not tilted on my unit--it's about 1mm below the FF-FR-marked plastic and 2-3mm above the side that says Rec Level. I don't remember local date and time being set.

Sounds like that place is a bit shady. See if you can get a sealed one. You're within the Sony warranty period, so if there are any problems you can also send it back to Sony.

[Sparda]

Lol, sounds shady, my battery certainly was not already installed. Hey guys did yours have a cellophane wrapping or the seal-sticker he is talking about? Because my didn't have any sort of wrapping.... Although when I opened it, it looked perfectly new.

[d_luxe]

The Play button is not tilted on my unit--it's about 1mm below the FF-FR-marked plastic and 2-3mm above the side that says Rec Level. I don't remember local date and time being set.

Sounds like that place is a bit shady. See if you can get a sealed one. You're within the Sony warranty period, so if there are any problems you can also send it back to Sony.

i've taken off the protective seal from the screen on the machine, but they can't refuse me

exchange for just that right..? just can't be bothered to send it to sony..its long~!

oh and this ship takes 15% handling charge for refunds AND EXCHANGE it says on the receipt.

will be vexed if they try to take 5% fot this.

i just noticed another thing..on the machine when the display is on, the edges of the dispay board inside light up..so i can actually see two boards instead of just what is being displayed.

well that aside, im just bothered about the two buttons and the fact that it wasn't sealed..

anyway, thanks guys..i hope u understand the paranoia surrounding newly bought gizmo.

will go sometime tomorrow and talk to them.

have a good day all >_<

[Sparda]

If it makes you feel any better my wasn't sealed in any sort of way too, like I have already mentioned. Although I really must note that the battery should not be already installed. And the battery wasn't fully charged, which it should not be.

[heathenmagic]

Hi there,

I have bought units from America, and they have a silver sony seal on. When I bought a RH1 from UK (I'm am in the UK too), it wasn't sealed. But the battery was separate and the time had to be set. Does sound funny in regards to those two points.

[d_luxe]

thanks all for the replies.

one mistake i made..the battery was not inside the machine, it was just nearly fully charged.(still suspicious..together with the date being set).

anyway, took it back to the store on tottenham court road..this is what happened

as soon as i mentioned that i was not satisfied with the machine and showed them

the buttons, the guy said he thinks there's nothing wrong with it. then he looked at the reciept and said the machine i brought wasn't the one they gave me. he seemed a little confused for a bit but realised the guy had written the wrong number from the back of the box..

i asked him to pull out the one on display and it was obvious when compared that mine had a problem.

he actually even noticed that the gap between the silver lining above the display and the edge of the opening lid seemed too big. it was about 2mm wide.

told them i hadn't used it, brought it back as opened, but they said all they could do was send it off to sony.

was told it seemed it may have been dropped, implying i may have dropped it myself...that sony technicians would be able to tell if it was a fault from the manufacturer's side in which case they would repair or replace it, and if sony decides it was dropped (by me...which didn't happen) they won't. i told them again i had hardly touched it, let alone drop it..it was my word against their's and they said again that they have to send it to sony for them to have a look at it.

i'd be fine if everything goes smoothly from now on, but still, it may be a previously opened one, or something else that's shady..and i'd be fuming if sony said it was dropped or damaged after manufacture, in which case the shop is obviously going to say they have no fault and say that i must have damaged it in the 4 days since i bought it.

i guess its my fault for not oening it at the shop when i bought it, but is this the way they should handle problems like this? shall i call sony? has anybody else experienced this kinda trouble, and have a solution?

has anyone had a problem with the particular shop (hifi surplus store, its the first store on the right as you walk from tottenham court road station towards goodge st, warren st).

i don't feel comfortable with what's happened and now i have to wait weeks for sony to have a look at the machine.

again, thanks all for your replies!!just really wanna record my first himd and enjoy some good tunes

hope all of you are enjoying your rh1s without problems~and for those in london hope some of you enjoyed enemey of the state and thomas crown affair on channel 5&bbc1..the sting song at the end of thomas crown (windmills of your mind) is a song i soooo wanna put on himd.

thanks for reading all

d

Edited December 13, 2006 by d_luxe

[smkranz]

If you paid with a credit card, you should dispute the charge *immediately* (don't wait) because you purchased goods which were not in new condition or were otherwise defective, and the store is dicking you around.

[Hungerdunger]

How about phoning your local Trading Standards Office and getting some advice from them?

[Sparky191]

I think if a product is faulty when you buy it you are entitled to a refund. After a certain time, 7 days or something they are entitled to repair it. You'd have to check that though.

[d_luxe]

thanks all for the replies again.

called sony up yesterday before going to the shop..they said because all sony products come

with a 7 day promise, i am entitled to an exchange unless there are any marks or scratches

that suggest i dropped it.

when i got to the shop they denied me this saying they'll only do that if sony gives them a written notice

to do so. they said for all they know, i dropped it and the fault is not a manufacturer's fault.

so i got sony on the phone, and when i told them i was actually at the shop and that i needed someone

to talk to the shop guys, they made me wait. after a long while waiting some manager guy came on

and said the best way was to let the shop have it their way cos they're being difficult, and because

the shop will be proven wrong anyway.

i feel i was fooled around cos sony told me one thing which led me to go to the shop, then told me the other

when i called them from the shop so they won't get involved. why do i have to wait till after christmas

to use something i;ve already paid for..? the shop is insisting that the gap along the lid/silver lining

could have been caused by dropping, but can they say that when there's not a single scratch, dent or any other mark

on the machine?

customer direct (trading standard agency) told me the shop is entitled to check that i didn't damage it.

feel stuck cos sony and the shop are just trinna cover their asses..

shall i sony again, or their london hq?

[Sparky191]

I'd start putting it all in writing, and send it to the shop and also to Sony. Very hard to prove conversations that happened in person or on a phone. So putting them in a letter, "further to our conversation where you stated.." etc. They tend to respond better to letters. If you paid by credit card, you could just cancel the payment.

[rich1068]

d_luxe,

Have a read here http://www.dti.gov.uk/consumers/fact-sheets/page24700.html

In fact, all the UK based members have a read there.

[rayzray]

i bought two MD portable units in a Sony Refurbished store and bothe units didn't work right..

i took the first one back and they exchanged it there,, right away;; but,, the one they gave me didn't work right either..

then a while later,, i bought another player unit;; and that started skipping;; and they wouldn't exchange it..

now,, every time i go by that store,, i go in and rant my purchases to the sales persons;; loud enough for ppl to hear me;; so they can lose a few sales..

i must have ruined at least 10 big sales for them in the past couple of years..

i feel vindicated;; i (the Screwee) screwed the screwer..

from then on,, i always buy new from a reputable seller;; not Sony..

Edited December 16, 2006 by rayzray

[mdmania]

i bought two MD portable units in a Sony Refurbished store and bothe units didn't work right..

i took the first one back and they exchanged it there,, right away;; but,, the one they gave me didn't work right either..

then a while later,, i bought another player unit;; and that started skipping;; and they wouldn't exchange it..

now,, every time i go by that store,, i go in and rant my purchases to the sales persons;; loud enough for ppl to hear me;; so they can lose a few sales..

i must have ruined at least 10 big sales for them in the past couple of years..

i feel vindicated;; i (the Screwee) screwed the screwer..

from then on,, i always buy new from a reputable seller;; not Sony..

I hope you didn't take it on the customer service rep, they don't make the final decision, is the management above them. I work in retail store and it is difficult sometime to deal with customer.

[rayzray]

I hope you didn't take it on the customer service rep, they don't make the final decision, is the management above them. I work in retail store and it is difficult sometime to deal with customer.

no,, i didn't "Yell";; just complained;; i only "Yell" at the 12 item line at Wal-Mart..

[d_luxe]

d_luxe,

Have a read here http://www.dti.gov.uk/consumers/fact-sheets/page24700.html

In fact, all the UK based members have a read there.

thanks man i did check out that page and it says "If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)". i guess this means if the shop wants to do this by sending the unit to sony for a check-up, i have to give them that 'right'.

then again, it also says "In such a case, the retailer will either accept there was an inherent fault, and will offer a remedy, or he will dispute that it was inherently flawed. If the latter, when he inspects the product to analyse the cause, he may, for example, point out impact damage or stains that would be consistent with it having been mistreated in such a way as to bring about the fault." There's no stains, scratches or any other mark on the machine but the shop is being shitty saying that because there's a gap along the edge of the opening bit, they have to assume it was dropped. as i said before, if the shop decides to be this shitty and insists to have it checked out (even though it is obvious the machine hadn;t been dropped) i can;t deny them that.

for the above reasons, i've decided to just leave it till it comes back from sony to the shop, but in the meanwhile i'm gonna keep in touch with sony to make sure the shop is actually sending the unit to them, and to prevent any other dodgey stuff...just can;t trust this shop.

please let me know anyone if you think otherwise.

thanks all for the input!

[Qwakrz]

If you did pay by credit card then contact the card vendor and put your case to them. Inform them that the shop has shipped it off to sony because they wish to "inspect the device" but you feel that this will bias your clame to a refund as the unit was origianlly provided to you faulty and you have not even used the unit yet. This will put a note on your credit card account that you may want to dispute the charge at a slightly later date but also make sure that the card company knows what is going on.

The worst thing I can think the shop will do is when the item is returned from sony and Sony say "The unit has not been dropped" is to turn around and say "You are now outside of the 14 day exchange period and the item will need to be sent away for repair and we cannot refund you". If that happens then contact your credit card company again and dispute the charge on the grounds of faulty equipment, breach of contract and consumer law. They will ask for all reciepts and possibly the item to be sent to them but they should also reverse the charge that was made making sure you are not out of pocket.

This all assumes you paid by creditcard.

[d_luxe]

If you did pay by credit card then contact the card vendor and put your case to them. Inform them that the shop has shipped it off to sony because they wish to "inspect the device" but you feel that this will bias your clame to a refund as the unit was origianlly provided to you faulty and you have not even used the unit yet. This will put a note on your credit card account that you may want to dispute the charge at a slightly later date but also make sure that the card company knows what is going on.

The worst thing I can think the shop will do is when the item is returned from sony and Sony say "The unit has not been dropped" is to turn around and say "You are now outside of the 14 day exchange period and the item will need to be sent away for repair and we cannot refund you". If that happens then contact your credit card company again and dispute the charge on the grounds of faulty equipment, breach of contract and consumer law. They will ask for all reciepts and possibly the item to be sent to them but they should also reverse the charge that was made making sure you are not out of pocket.

This all assumes you paid by creditcard.

thanks...the problem is i paid by cash..

if the product does come back as "not been dropped" and the shop pulls out the trick in your

second paragraph, i have arranged for the local trading standard agency (customer direct) to help me.

sony told me yesterday that the shop has sent the unit to a sony authorised repair centre

which does not deal with minidisc players..this shop is sooooooododge and unreliable.

they also told me none of their sony portable audio products come sealed...

London shoppers beware~

as for me...i think i'll just have to wait for a bit and see how it goes.

thanks all for your inputs and have a good xmas!